Discovery Call
We schedule a call to understand your business needs, how your team works, and your existing IT infrastructure. This helps us define a managed IT plan that fits your organization.
Business IT support for New Hampshire
Managed IT Services | Business IT Support
Managed IT services in NH: help desk, cybersecurity, cloud migration, 24/7 monitoring. Serving NH businesses since 1985.
Capabilities
Managed IT Capabilities
- Help desk support from NH-based engineers, with coverage defined in your agreement
- Automated 24/7 network monitoring with alerts to help identify issues
- Cybersecurity: endpoint protection, MFA, patch management, and DNS filtering on supported devices
- Cloud migration: Microsoft 365, Azure, and hybrid deployments
- Optional backup and disaster recovery services using on-premises and/or cloud storage
- vCIO services: IT budgeting, roadmapping, and compliance guidance
Vendor Expertise
Systems We Support
Arcomm works with hardware and software vendors including Cisco, Cisco Meraki, Microsoft, Google, Ubiquiti Networks, SonicWall, SentinelOne, Blackpoint Cyber, Fortinet, Dell, Lenovo, and HP. We continue to expand our offerings as technology evolves. Our IT staff hold certifications in Cisco, Microsoft, and CompTIA, and we are actively expanding our certifications with additional technology solution providers.
UbiquitiCiscoCisco MerakiSonicWallFortinetTP-LinkNetgearMicrosoftGoogleSentinelOneBlackpoint CyberDellLenovoHP
Case Study
Real Project: Multi-Location Nonprofit
Project Overview
A statewide nonprofit with 6 offices and 85 staff was struggling with unreliable IT: each location had a different router, nobody was patching servers, and a ransomware scare prompted their board to demand professional IT management.
Scope
Arcomm standardized all 6 locations on managed firewall and switch platforms, deployed endpoint protection with MFA and automated patch management across 85 endpoints, and established automated 24/7 monitoring.
Outcome
Consistent, secure infrastructure across all 6 offices. Zero ransomware incidents since deployment. Automated patching addressed the server vulnerability gap, with ongoing monitoring supporting IT reliability.
Why Arcomm
40+ years serving New Hampshire
Serving as the outsourced IT department for New Hampshire businesses since 1985
NH-based engineers handle every support request
Fixed monthly pricing for your agreed support scope, with typically annual agreements
Rapid SLA response with automated 24/7 monitoring
Proactive monitoring helps identify problems to avoid downtime
Process
From discovery call to ongoing support
Design and Scope
Our engineering team creates a detailed IT roadmap: priority fixes, ongoing maintenance schedules, security hardening steps, and a fixed monthly price. You see exactly what is included and what it costs before you sign anything.
Deploy and Standardize
We deploy monitoring agents, configure firewalls, install endpoint protection, set up automated patching, and configure optional backup services for the devices covered by your backup agreement. Our NH-based engineers handle the full deployment, including cabling, fiber, and network configuration.
Ongoing Support and Optimization
Gain peace of mind knowing Arcomm's MSP services address your help desk, patching, monitoring, and security needs, giving you the ability to focus on your business. We hold business reviews to align your IT goals and needs.
Managed IT vs. Break-Fix Support
Managed IT (Arcomm)
- Proactive 24/7 monitoring: identify and address problems to avoid downtime
- Fixed monthly cost: no surprise invoices for support covered by your agreement
- Help desk, patching, security, and IT planning, with backup available as an optional service
- Rapid response under your agreed SLA
- Business reviews to align your IT goals and needs
VS
Break-Fix IT Support
- Reactive: you call when something is already broken
- Hourly billing: costs depend on the work needed for each incident
- No monitoring, no patching, no proactive maintenance
- Response time depends on provider availability
- No strategic planning: IT decisions are made in crisis mode
Choose a support plan around your business needs, covered systems, and budget.
Managed IT Pricing in New Hampshire
Managed IT support Quoted by scope
Microsoft 365 migration Quoted by scope
Backup and disaster recovery Optional service
IT planning and security services Quoted by scope
Contact Arcomm for pricing based on your workstations, servers, cloud services, and support needs. Managed IT agreements are typically annual. Your proposal identifies included services, optional services, and response commitments.
What Makes Managed IT Different from Break-Fix
Break-fix IT means you call someone when something is broken. Managed IT means we monitor your systems continuously, apply patches, and address issues as they are identified. Proactive support helps reduce downtime, address security risks, and make the cost of covered services more predictable.
Our monitoring platform watches the systems covered by your agreement. Alerts help our engineers investigate issues such as low disk space, service interruptions, and suspicious activity according to your support plan.
Managed Network Infrastructure
Your network is the backbone of every business operation, and most organizations do not realize how fragile it is until it fails. We manage your entire network infrastructure: switches, firewalls, access points, VLANs, and VoIP phone systems. We deploy Ubiquiti networking equipment for enterprise-grade performance without enterprise pricing, and we support Cisco, Meraki, and other platforms for businesses with existing infrastructure.
We offer a variety of support services, including network monitoring, firmware updates, and configuration backups. The services and response commitments for your network are defined in your agreement.
Cybersecurity for Your Business
Our standard managed IT agreement includes endpoint detection and response (EDR), firewall management, multi-factor authentication for supported applications, automated patch management, and DNS filtering on supported devices. We define the covered systems and protections in your agreement.
For regulated industries, including healthcare, finance, and government contracting, we work with your vendors to support your compliance requirements. Ask about separately scoped SIEM services through Blackpoint Cyber and security awareness training through Huntress. We also manage physical security systems and access control as part of a unified security posture.
Backup, Disaster Recovery, and Business Continuity
Data loss from ransomware, hardware failure, or human error can shut a business down permanently. We offer optional backup services using on-premises and/or cloud storage to fit your disaster recovery needs. Backup coverage is agreed for selected devices rather than automatically included for every device.
We work with you to select a backup and recovery approach for your business. Backup schedules, restore testing, retention, and recovery objectives depend on the solution and are documented in your backup agreement.
Cloud Migration and Microsoft 365
We migrate businesses to Microsoft 365 and Azure at a pace that makes sense for their operations, not a forced timeline that generates consulting hours. Email, file storage, collaboration, and identity management all move to the cloud with proper security configuration, user training, and data verification. We have completed Microsoft 365 migrations for businesses ranging from 10 to 200 users across New Hampshire, and we manage the ongoing licensing, security policies, and optimization that keep the platform performing.
Serving New Hampshire Since 1985
Manchester
Managed IT for Manchester's professional services firms, tech companies, and multi-office organizations, from downtown to the I-293 corridor.
Nashua
IT support and cybersecurity for Nashua medical offices, financial firms, and businesses along the NH border corridor.
Concord
State capital managed IT, municipal networks, compliance-driven organizations, and professional offices throughout Concord.
Portsmouth
Seacoast IT management for creative agencies, legal firms, and hospitality businesses on the Portsmouth waterfront.
Keene & Monadnock
Affordable managed IT for small businesses, nonprofits, and schools in southwest New Hampshire.
Hillsborough & Beyond
Headquartered in Hillsborough, we serve every NH community including Lebanon, Hanover, Laconia, and Claremont.
FAQ
Frequently Asked Questions
What is included in managed IT services?
Our standard managed IT agreement covers help desk support, proactive server and network monitoring, cybersecurity (EDR, MFA, and firewall management), and automated patch management for the systems in your agreement. IT planning is scoped around your business needs. Backup and disaster recovery are optional services that can be added as needed.
Do you replace our current IT person or work alongside them?
Either approach works. Some clients keep an on-site IT coordinator and use us for higher-level engineering, security, and 24/7 monitoring. Others outsource everything to us. We tailor the engagement to your team structure and budget.
How fast is your help desk response?
We prioritize critical outages and respond according to the service levels in your agreement. Automated monitoring operates 24/7; help desk coverage and response commitments are defined in your support plan. You speak with a New Hampshire-based engineer.
What cybersecurity protections are included?
Our standard managed IT agreement includes endpoint detection and response (EDR), firewall management, multi-factor authentication for supported applications, automated patch management, and DNS filtering on supported devices. Covered systems and services are defined in your agreement. Ask about separately scoped SIEM services through Blackpoint Cyber and security awareness training through Huntress.
How do you handle backups and disaster recovery?
Backup and disaster recovery are optional services. We deploy a variety of solutions that can include local appliance and/or cloud storage. Covered devices, backup schedules, restore testing, and recovery objectives are defined in the backup service you select.
Can managed IT services work with our existing network equipment?
Yes. We manage and monitor existing infrastructure from all major vendors. If your network needs upgrades, we provide honest recommendations, no forced vendor lock-in. We support Ubiquiti, Cisco, Meraki, and other enterprise platforms.
How much do managed IT services cost in NH?
Contact Arcomm for pricing based on your workstations, servers, cloud services, and support needs. Managed IT agreements are typically annual. Your proposal identifies included services, optional services, and response commitments.
Testimonials
What Our Customers Say
"Arcomm manages our entire network, switches, access points, firewall, and VPN. Response time is measured in minutes, not hours."
"We switched from break-fix to Arcomm managed IT. No more worrying about firmware updates, monitoring, or what happens when the internet goes down at 2am."
"Ubiquiti unified networking across two buildings, managed by Arcomm. One dashboard, one vendor, zero headaches. That is exactly what we needed."
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Infrastructure
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Schedule a call with Arcomm to discuss your business, infrastructure, and support needs.